Terms & Conditions.
These Terms and Conditions govern your access to and use of the TriShana website, online store, products and related services operated by Trishana Skyhood Private Limited.
Clear terms for a straightforward experience.
Please read these Terms together with our Privacy, Shipping, Return, Refund and Cancellation policies before using the website or placing an order.
A clear agreement between you and us.
This website is operated by Trishana Skyhood Private Limited under the brand name TriShana. References to “we”, “us”, “our” or “TriShana” in these Terms refer to the company operating this online store, as applicable from the context.
References to “you”, “your”, “customer” or “user” mean the person accessing the website, creating an account, placing an order or otherwise using our services.
By accessing this website or placing an order, you agree to comply with these Terms and applicable policies. Nothing in these Terms is intended to exclude any mandatory consumer right that cannot lawfully be excluded.
Who May Use This Website
You should use this website and enter into purchases only if you are legally capable of entering into a binding contract under applicable Indian law.
If you are using this website on behalf of a company, organisation or another person, you represent that you have sufficient authority to act on their behalf.
Minors should use the website only through or with the involvement of a parent or lawful guardian where required under applicable law.
Use of Our Website
You may use the TriShana website for lawful personal shopping, browsing products, managing orders, accessing your account and contacting customer support.
Website functionality may occasionally be modified, suspended or temporarily unavailable because of maintenance, technical issues, security requirements, service-provider interruptions or circumstances outside our reasonable control.
We may take reasonable steps to restrict access where necessary to protect customers, our systems, our business or applicable legal obligations.
Account Responsibility
Where customer accounts are available, you are responsible for providing accurate information and keeping your login credentials secure.
Keep account and contact details reasonably accurate and current.
Do not share passwords, OTPs or other login credentials with unauthorised persons.
Notify us if you reasonably believe your account has been accessed without permission.
You remain responsible for activities undertaken through your account to the extent permitted by applicable law.
Product Information
We aim to present product names, descriptions, images, colours, sizes, materials, specifications and other relevant details as accurately as reasonably possible.
Product colours may appear slightly different depending on lighting, photography, screen settings, device display and manufacturing variation.
Measurements and sizing information may have reasonable tolerances. Customers should review the available product information and applicable size information before ordering.
Display of a product on the website does not guarantee permanent availability. Products may become unavailable, discontinued or sold out.
Pricing
Product prices displayed on the website are shown in Indian Rupees unless expressly stated otherwise. Applicable taxes, discounts, delivery charges and other amounts will be displayed or calculated as applicable during the purchasing process.
Prices, offers and discounts may change from time to time before an order is placed.
If a genuine pricing, technical or catalogue error is identified before fulfilment, we may contact the customer and take appropriate corrective action consistent with applicable consumer law.
We will not intentionally use misleading pricing, false discounts or deceptive representations.
Orders & Acceptance
Placing an order through the website constitutes an offer by you to purchase the selected products subject to these Terms and applicable policies.
Receipt of an automated order acknowledgement does not necessarily mean that an order has completed every verification or fulfilment step.
We may conduct reasonable checks relating to payment, inventory, address information, suspected fraud or other fulfilment requirements.
Submit your selected products and details.
Payment and order information may be checked.
The order moves into fulfilment.
Eligible orders are handed to delivery partners.
An order may be declined or cancelled where fulfilment is genuinely not possible, including product unavailability, invalid information, payment failure, suspected fraud or another lawful reason. Any amount already received will be handled according to applicable law and our Refund and Cancellation Policy.
Payment Terms
Available payment methods may be provided through independent payment gateways, banks, UPI services, payment aggregators or other authorised payment service providers.
Payment authorisation remains subject to the terms, security checks and systems of the relevant payment provider.
You must not provide false payment information or attempt to use a payment instrument without proper authority.
Never share your OTP, UPI PIN, CVV, banking password or other confidential payment credentials with anyone claiming to be TriShana support.
Shipping & Delivery
Orders are shipped in accordance with our Shipping Policy and the delivery options available for the relevant destination.
Estimated delivery periods are estimates and may be affected by logistics operations, destination, weather, holidays, public restrictions, courier delays or other circumstances beyond reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Read Shipping Policy ↗Order Cancellation
Cancellation eligibility depends on the stage of the order and our Refund and Cancellation Policy.
A request made before processing or dispatch may be easier to accommodate, but submission of a cancellation request does not itself guarantee that an order can still be stopped.
Where an order is cancelled by us after payment has been successfully received, any applicable refund will be initiated in accordance with our policy and applicable law.
Refund & Cancellation Policy ↗Returns, Replacements & Refunds
Returns, replacements and refunds are governed by the applicable Return Policy and Refund and Cancellation Policy displayed on the website.
Where a customer receives goods that are defective, damaged, incorrect, materially different from the description or otherwise covered by applicable consumer rights, the matter will be considered in accordance with applicable law and our policies.
Customers may be required to retain the product, packaging, labels, invoice and reasonable evidence required to evaluate an eligible claim.
Information You Provide
You are responsible for providing information that is reasonably accurate, complete and suitable for processing your order.
Correct recipient name and delivery address.
A reachable mobile number and valid email address where required.
Correct product, quantity, size or variation selection before checkout.
Accurate information when submitting a return, refund or customer support request.
Prohibited Activities
You must not misuse this website or attempt to interfere with its lawful operation.
Attempt unauthorised access to accounts, systems, servers or administrative areas.
Introduce malware, malicious scripts, automated attacks or harmful code.
Use false identities, stolen payment instruments or fraudulent transaction information.
Scrape, copy or reproduce website content contrary to applicable law or our rights.
Manipulate promotions, refunds, reviews or website systems through deceptive methods.
Use the website for unlawful, abusive, fraudulent or harmful activity.
Intellectual Property
Unless otherwise stated, the website layout, branding, logos, original graphics, written material, software elements and other proprietary website content belonging to Trishana Skyhood Private Limited or its licensors are protected by applicable intellectual property law.
Access to the website does not transfer ownership of intellectual property rights to users.
You must not reproduce, commercially exploit, redistribute or falsely represent protected website content as your own except where permitted by law or written authorisation.
Third-Party Services
Our website may interact with payment gateways, logistics providers, analytics services, maps, communication providers, social platforms or other third-party services.
Such third-party services may have their own terms, privacy policies and operational conditions. Trishana Skyhood Private Limited does not control every independent action or system of an external service provider.
Nothing in this section limits our responsibilities where applicable law makes us responsible to a consumer.
Liability & Service Availability
We aim to maintain accurate information and a reliable shopping experience, but websites and digital services may occasionally experience technical errors, interruptions or delays.
To the maximum extent permitted by applicable law, we are not responsible for losses caused solely by circumstances genuinely outside our reasonable control, such as external network outages, unauthorised cyber incidents despite reasonable safeguards, payment provider outages or courier disruptions.
Nothing in these Terms excludes, restricts or overrides a statutory consumer right, remedy, product-liability right or other protection that cannot legally be excluded under applicable Indian law.
Complaints & Grievances
If you have a complaint concerning a product, transaction, website service or customer support, please contact us using the details below.
We intend to handle consumer grievances in accordance with applicable statutory requirements. Customers retain access to consumer dispute remedies available under applicable Indian law.
Indian Law & Disputes
These Terms are governed by applicable laws of India.
The parties should first attempt to resolve ordinary disputes through direct communication and grievance redressal where appropriate.
Subject always to mandatory consumer jurisdiction, statutory forums and other rights available under applicable law, courts having lawful jurisdiction may hear disputes arising from these Terms.
Nothing in these Terms requires a consumer to waive a right to approach a Consumer Commission or other authority having jurisdiction under applicable law.
Changes to These Terms
We may update these Terms to reflect changes in our website, services, policies, technology or legal obligations.
Updated Terms may be published on this page with a revised “Last Updated” date.
Changes ordinarily apply prospectively and do not remove rights that have already accrued under applicable law.
Contact Information
For questions regarding these Terms, contact TriShana using the following company information.
Questions about an order or policy?
Our customer support details are available whenever you need assistance with TriShana.
Contact Us ↗