Return Policy.
This Return Policy explains when products purchased from TriShana, operated by Trishana Skyhood Private Limited, may be eligible for return, replacement or other applicable resolution.
Simple steps when something isn't right.
Eligible return requests are reviewed according to the product condition, reason for return and applicable consumer rights.
Fair returns. Clear conditions.
We want customers to receive the products they ordered in the condition and specifications presented on our website. If an eligible issue arises, this Policy explains how to contact us and request a return or replacement.
For products where a discretionary return facility is offered, customers should normally raise the return request within 7 calendar days from the date of delivery.
This time period does not remove or override any mandatory remedy available under applicable Indian consumer law for defective, deficient, spurious, incorrect or materially misdescribed goods.
When a Product May Be Returned
A product may be eligible for return where the applicable product or order qualifies under this Policy and the return conditions below are met.
You received a product different from the product ordered.
The product was delivered in a damaged condition.
The product has a manufacturing defect or material fault.
The product materially differs from its advertised characteristics or description.
A discretionary return is otherwise offered for the relevant product and the applicable conditions are satisfied.
Return Request Window
Where a discretionary return facility applies, please contact us within 7 calendar days of confirmed delivery.
A return request raised after this period may not be accepted for a simple change-of-mind, preference, styling, fit or other discretionary reason.
However, the above period is not intended to exclude mandatory remedies that may exist under applicable law in relation to defective, deficient, spurious, incorrect or materially misrepresented goods.
Common Eligible Situations
A different product, colour, size or variation was supplied from what was ordered.
The product arrives physically damaged or materially compromised.
The product has a manufacturing defect or material quality issue.
The product materially differs from the characteristics advertised on the website.
Condition of Returned Products
For ordinary discretionary returns, products should generally be returned in substantially the same condition in which they were delivered.
Unused, unworn and not washed or altered.
Free from stains, fragrance, makeup, deodorant marks or other signs of use.
Original tags and labels should remain attached where supplied.
Original accessories and product components should be returned where applicable.
Original packaging should be retained where reasonably possible.
These ordinary-condition requirements will not be applied in a manner that unfairly defeats an otherwise valid claim concerning a defect, damage, wrong item or material mismatch.
Products Normally Not Eligible for Discretionary Return
Subject always to applicable statutory rights, an ordinary discretionary return may be refused in circumstances including:
Products showing clear signs of wear, washing, alteration, misuse or customer-caused damage.
Products with removed or materially damaged original tags where tags were supplied.
Products returned incomplete or with missing components.
Products specifically identified as non-returnable before purchase, except where mandatory consumer remedies apply.
Products altered, customised or modified at the customer's request, except where the product itself is defective or otherwise protected by applicable law.
Wrong Product Received
If you receive a product, size, colour or variation materially different from what your confirmed order records show, please contact our support team as soon as reasonably possible.
After verification, an eligible claim may be resolved through replacement, return and refund or another appropriate remedy depending on stock and the circumstances.
Where the error originated from our fulfilment process, eligible return transportation should not ordinarily be charged to the customer.
Damaged or Defective Products
Please contact us promptly if a product arrives damaged or appears to contain a material manufacturing defect.
We may reasonably request photographs or other information that allows us to understand and verify the issue without unnecessary delay.
Nothing in this Policy is intended to allow us to refuse an applicable consumer remedy merely because a product is defective, deficient, spurious or materially different from what was advertised or agreed.
Size, Fit & Colour
Customers should review the available size chart, variation information and product description before ordering.
Small differences in fit may occur because garment construction, body proportions and styling differ between individuals.
Colours may appear slightly different because of lighting, photography and device display settings. Minor colour variation alone may not necessarily constitute a defect.
Where a discretionary size return is available, the product must satisfy the return condition and timing requirements stated in this Policy.
How to Request a Return
Contact customer support using the details provided on this page.
Share the relevant order information and the reason for requesting a return.
We review the request and may ask for reasonable supporting information.
If eligible, return or pickup instructions will be communicated.
The returned product may be inspected against the applicable return reason.
Replacement, refund or another appropriate resolution is processed.
Photos & Evidence
For damaged, incorrect or defective product claims, we may request reasonable supporting information, such as photographs showing the product and the relevant issue.
Packaging photographs may also be useful where a parcel appears to have been damaged during transit.
An unboxing video may be useful supporting evidence where available, but absence of an unboxing video alone will not automatically eliminate a statutory consumer right or an otherwise verifiable valid claim.
Return Pickup & Shipping
Where reverse pickup is available for the customer's location, we may arrange collection through an applicable logistics partner.
If reverse pickup is unavailable, we may provide reasonable alternative return instructions.
Return shipping cost responsibility depends on the reason for return. For verified wrong, defective or damaged goods attributable to us, eligible return logistics should ordinarily be borne by us.
For an optional change-of-mind or preference return, reasonable return logistics charges may apply where clearly communicated and legally permissible.
Return Inspection
Returned products may be inspected after receipt to confirm the product, return reason and applicable condition requirements.
For discretionary returns, a product may be rejected where inspection reasonably confirms substantial use, washing, alteration, customer-caused damage, missing components or another condition inconsistent with the return request.
Inspection will not be used to arbitrarily deny a genuine defect, incorrect-product or statutory consumer claim.
Replacement or Exchange
An eligible replacement may be offered where the relevant product or suitable replacement is available.
Replacement is subject to stock availability. If an appropriate replacement is unavailable, an eligible refund or another lawful resolution may be provided.
A replacement request does not guarantee availability of the same size, colour, design or variation.
Refund After an Eligible Return
Where a return qualifies for refund, the refund will be handled in accordance with our Refund and Cancellation Policy and applicable law.
Refund processing may begin after the eligible return is received and verified, except where applicable law or the specific circumstances require another approach.
Banking or payment-provider processing time may apply after a refund has been successfully initiated.
Refund & Cancellation Policy ↗Failed or Refused Delivery
If delivery fails because of an incorrect or incomplete address, repeated customer unavailability, refusal to accept an otherwise correct order or another customer-attributable reason, the order may be returned to origin.
Any re-shipping, cancellation or refund handling will depend on the circumstances, applicable costs and applicable law.
This section does not apply in a manner that prevents a customer from refusing a parcel for a legitimate reason protected by law.
Fraudulent or Abusive Returns
We may investigate return activity where there is a reasonable indication of fraud, product substitution, intentional damage, false claims or systematic misuse of the return facility.
Where reasonably established, we may refuse an improper discretionary claim, restrict abusive account activity or take other lawful measures.
Such measures will not be used to suppress legitimate consumer complaints or statutory rights.
Your Statutory Consumer Rights
This Policy is intended to operate consistently with the Consumer Protection Act, 2019 and applicable Consumer Protection (E-Commerce) Rules, 2020.
Nothing in this Policy is intended to exclude or restrict a mandatory remedy where goods are defective, deficient, spurious, incorrectly supplied or do not possess the characteristics or features advertised or agreed.
Applicable remedy for defective goods.
Replacement may be available where appropriate.
Eligible consideration may be refundable.
Consumer grievance remedies remain available.
If any provision of this Policy conflicts with a mandatory right or remedy under applicable Indian law, the applicable law will prevail to the extent of that conflict.
Return-Related Complaints
If you believe your return request has not been handled appropriately, you may contact our designated grievance contact.
Contact TriShana
Contact us using the details below to raise an eligible return request or ask a question about this Return Policy.
From request to resolution.
Contact us with your order details and return reason.
Our team checks eligibility and supporting information.
Eligible products are collected or returned as instructed.
Replacement, refund or other applicable remedy follows.
We're here to help.
Keep your order details available and contact the TriShana team if you need assistance with an eligible return.
Contact Support ↗