Privacy Policy.
This Privacy Policy explains how TriShana, operated by Trishana Skyhood Private Limited, may collect, use, store, disclose and protect personal data when you visit our website, create an account, place an order, contact us or otherwise use our services.
Clear information. Responsible handling.
We aim to collect only information reasonably required to operate our e-commerce services, process orders, provide customer support and comply with applicable law.
Your information deserves care.
Trishana Skyhood Private Limited respects the privacy of customers, visitors and users of the TriShana website. This Privacy Policy describes our general practices regarding personal data processed through our online store and related services.
By accessing or using our services, you acknowledge this Privacy Policy. Where applicable law requires consent, we will seek consent through an appropriate notice or action before processing personal data for that purpose.
Certain legal requirements may become applicable according to statutory commencement dates, notifications, exemptions and rules issued by competent authorities. This Policy applies to the extent such requirements are applicable to our business and are in force.
Scope of this Policy
This Privacy Policy applies to personal data processed in connection with the TriShana website, online store, customer accounts, orders, customer support and related digital services operated by Trishana Skyhood Private Limited.
It may apply when you browse our website, create or use an account, place or manage an order, make a payment through an available payment service, subscribe to communications, contact customer support, request a return or refund, or otherwise interact with us.
Applicable Law
Our privacy and data-handling practices are intended to operate in accordance with applicable Indian law, to the extent relevant to our activities and in force.
Digital Personal Data Protection Act, 2023 and provisions brought into force from time to time.
Digital Personal Data Protection Rules, 2025, according to their applicable commencement dates.
Information Technology Act, 2000 and applicable rules or requirements thereunder.
Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020, as applicable.
Other applicable tax, accounting, payment, cyber-security, consumer protection and regulatory requirements.
Where a legal provision, rule, notification, exemption or statutory commencement date changes the requirements applicable to us, the applicable law will prevail over any inconsistent provision of this Policy.
Information We May Collect
Depending on how you use our website and services, we may collect or process the following categories of information where reasonably required.
Name and other information provided for an account, order or customer support request.
Email address, mobile number, billing address and delivery address.
Products ordered, order number, order value, fulfilment information, returns and refunds.
Login-related account records, preferences and account activity where applicable.
Payment status, transaction references and information made available to us by payment service providers.
IP address, browser, device information, session information, cookies and website usage information where collected.
Emails, support requests, complaints, feedback and other communications with us.
Information reasonably required for fraud prevention, disputes, legal compliance or regulatory obligations.
How We Receive Information
Personal data may be collected directly from you when you enter information on our website or contact us.
We may also receive limited information from service providers that help us operate the store, such as payment processors, shipping or logistics partners, website hosting providers and technology service providers.
Certain technical information may be generated automatically when you use the website, including through essential cookies, server logs and similar technologies.
How We May Use Personal Data
To create, maintain and administer customer accounts.
To accept, verify, process and fulfil orders.
To arrange payment processing, delivery, shipping and order tracking.
To process eligible cancellations, returns, replacements and refunds.
To provide customer service and respond to questions or complaints.
To send transactional communications relating to your account or purchases.
To maintain website functionality, security, performance and fraud prevention.
To maintain accounting, tax, transaction and business records where legally required.
To establish, exercise or defend legal claims and respond to lawful government requests.
For marketing communications where permitted and where any required consent has been obtained.
Consent and Processing
Where consent is required under applicable data protection law, we intend to request consent through a clear notice or affirmative action that describes the relevant purpose of processing.
You may withdraw consent for processing that depends on consent, subject to applicable law and any processing necessary before the withdrawal takes effect.
Withdrawal of consent will not require us to erase information where its continued retention or processing is required or permitted by applicable law, including for legal, accounting, tax, fraud prevention or dispute-related purposes.
Cookies & Similar Technologies
Our website may use cookies or similar technologies to keep the website operational, remember user preferences, support shopping-cart functionality, maintain sessions, protect the website and understand website performance.
Some cookies may be essential to provide requested website functionality. Where required by applicable law, non-essential cookies or similar technologies may be subject to appropriate notice or consent.
Your browser may allow you to block or delete cookies. Blocking necessary cookies may affect account, cart, checkout or other website functions.
Payment Information
Online payments may be processed through independent banks, payment gateways, payment aggregators, UPI services or other authorised payment providers made available at checkout.
Sensitive payment credentials such as complete card numbers, CVV values, UPI PINs, bank passwords or OTPs should only be entered into the secure interface of the relevant authorised payment provider where requested. You should never send such credentials to us by email, telephone or general customer support communication.
We may receive transaction identifiers, payment status, amount, method or other limited payment confirmation information necessary to administer an order, refund or payment dispute.
When Information May Be Shared
We do not need to disclose personal data to unrelated parties merely for them to use independently. We may, however, share relevant information where reasonably necessary with organisations performing services on our behalf or where disclosure is legally required.
Payment gateways, banks and payment service providers for transaction processing.
Courier, shipping, logistics and fulfilment providers for delivery and order management.
Website hosting, cloud, security, analytics and other technology service providers.
Professional advisers such as accountants, auditors, consultants or legal advisers where reasonably necessary.
Government, regulatory, judicial or law enforcement authorities where disclosure is required or permitted by applicable law.
Parties involved in a lawful corporate restructuring, merger, acquisition or transfer of business, subject to applicable requirements.
How Long We Keep Information
Personal data should not be retained longer than is reasonably necessary for the purpose for which it is processed, subject to applicable legal and business requirements.
Certain order, invoice, payment, tax, accounting, complaint, fraud-prevention or legal records may need to be retained for periods required or permitted by Indian law.
When information is no longer required for a lawful purpose, we may delete, anonymise or otherwise securely dispose of it, subject to applicable technical and legal requirements.
Protecting Personal Data
We intend to use reasonable technical, organisational and operational safeguards appropriate to the nature of information and our services.
Such measures may include access controls, account protections, secure website connections, software updates, restricted administrative access, security monitoring and service-provider controls where appropriate.
No internet transmission, website, server or electronic storage system can be guaranteed to be completely secure. Customers should protect their account credentials and should not share OTPs, passwords, PINs or payment credentials with unauthorised persons.
Data Principal Rights
To the extent provided by applicable provisions of the Digital Personal Data Protection Act, 2023 and rules in force, eligible individuals may have rights relating to their personal data.
Request applicable information about personal data being processed.
Request correction, completion or updating of applicable personal data.
Request erasure where applicable, subject to lawful retention requirements.
Withdraw consent where processing depends upon consent.
Raise a grievance regarding processing of personal data.
Exercise nomination rights where provided by applicable law and requirements.
Requests may be subject to reasonable verification of identity and other procedures permitted or required under applicable law.
Children's Personal Data
Our website is a general women's fashion e-commerce service and is not primarily directed at children.
Where applicable law requires verified consent from a parent or lawful guardian before processing a child's personal data, we intend to process such information only in accordance with applicable statutory requirements, exemptions and rules.
We do not intend to knowingly undertake tracking, behavioural monitoring or targeted advertising directed at children in circumstances prohibited by applicable law.
Cross-Border Processing
Some technology or service providers may process or store information using infrastructure located outside India.
Where cross-border processing occurs, it will be subject to restrictions, notifications or other requirements imposed by the Government of India or applicable Indian law from time to time.
Marketing & Service Messages
We may send communications necessary to administer your orders or account, such as order confirmations, payment information, shipping updates, account notifications and customer-support messages.
Promotional messages may be sent where permitted by applicable law and subject to any required consent or communication preferences.
You may request to stop eligible promotional communications using an available unsubscribe method or by contacting us. Essential transactional or legal communications may still be sent where necessary.
Third-Party Websites & Services
Our website may contain links to third-party websites, payment interfaces, social platforms, delivery services or other external services.
External services may operate under their own terms and privacy policies. Trishana Skyhood Private Limited does not control the independent privacy practices of third parties. Customers should review the relevant third-party privacy information before providing data directly to those services.
Privacy Grievances
If you have a concern regarding this Privacy Policy or the handling of your personal data, you may contact us using the details below.
Where applicable under law, individuals may also pursue statutory grievance or complaint mechanisms available after first using the grievance process provided by the relevant data fiduciary, subject to applicable procedure and commencement provisions.
Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, business operations or applicable legal requirements.
The revised version may be published on this page with an updated effective or revision date. Where applicable law requires additional notice or consent, we intend to take appropriate steps.
Contact TriShana
Questions about this Privacy Policy can be directed to the company using the contact information below.
Responsible data by design.
Use information for defined and legitimate business purposes.
Avoid requesting information that is not reasonably needed for the relevant service.
Apply reasonable safeguards appropriate to the nature of our online operations.
Explain our general data-handling practices in accessible language.
Need help with a privacy concern?
Contact our designated grievance contact for privacy or personal-data related concerns.