Shipping Policy.
This Shipping Policy explains how orders placed with TriShana, operated by Trishana Skyhood Private Limited, are processed, dispatched, tracked and delivered to customers.
Clear delivery information, every step of the way.
Delivery estimates depend on order processing, destination, serviceability and the logistics provider handling your shipment.
Your order, carefully on its way.
TriShana works with suitable shipping and logistics service providers to deliver eligible orders to supported locations.
Shipping availability and estimated delivery depend on factors including the delivery PIN code, product availability, order verification, logistics capacity and circumstances affecting transportation.
Estimated delivery information is indicative unless we expressly state that a particular delivery date is guaranteed.
Order Processing
After an order is placed, it may undergo payment, inventory, delivery-address and other reasonable verification before fulfilment begins.
Processing time can vary according to the product, order volume, payment confirmation, availability and operational requirements.
Saturdays, Sundays, public holidays or temporary operational closures may affect processing and dispatch schedules.
An automated order acknowledgement confirms that we received the order request. It does not necessarily mean the shipment has already been dispatched.
Shipping Serviceability
Delivery is available only to locations that can be serviced by our applicable logistics partners at the time of processing.
Serviceability may vary by PIN code, product, payment method, parcel characteristics or courier availability.
A location may occasionally become temporarily unavailable for delivery even after an earlier order or availability check.
Estimated Delivery
Delivery estimates shown on the website, at checkout, in an order communication or through a logistics tracking system are approximate unless specifically identified as guaranteed.
Delivery time may vary based on the customer's location, courier route, order processing, serviceability, public holidays, weather and other operational conditions.
Purchase successfully submitted.
Verification and fulfilment preparation.
Parcel transferred to logistics partner.
Courier attempts delivery at the address.
Shipping & Delivery Charges
Any applicable shipping, handling or delivery charge will be displayed or calculated during the order process before the customer completes the purchase, where applicable.
Charges may vary depending on the order, location, available shipping method, promotional offer or other relevant factors.
Free-shipping offers, where available, may be subject to stated order values, products, locations, promotional terms or other eligibility conditions.
We do not intend to add undisclosed mandatory shipping charges after an order has been completed.
Dispatch of Orders
An order is considered dispatched when the relevant parcel has been handed over or assigned to the applicable shipping or logistics provider for transportation.
Dispatch information may include a courier name, tracking number, airway bill number or tracking link where available.
In some circumstances, fulfilment information may take additional time to appear in the courier's tracking system after dispatch.
Track Your Order
Customers may use the order tracking facility available on our website where tracking information is available for the relevant order.
Courier tracking updates are generally provided by the relevant logistics provider and may not always update in real time.
Track Your Order ↗Correct Shipping Address
Customers are responsible for entering complete and accurate delivery information while placing an order.
Recipient's complete name.
House, flat, building or premises details.
Street, locality and landmark where relevant.
Correct city, state and PIN code.
A reachable mobile number for delivery coordination.
Once a parcel has entered fulfilment or dispatch, changing the delivery address may not be possible.
Delivery Attempts
Logistics providers may contact the customer by telephone, SMS or another available communication channel to facilitate delivery.
The number and timing of delivery attempts are subject to the logistics provider's operating process and local circumstances.
Customers should remain reasonably reachable when a shipment is shown as out for delivery.
Failed Delivery
Delivery may fail because of an incomplete or incorrect address, unavailable recipient, restricted location, unreachable contact number, refusal of an otherwise correct shipment or another delivery obstacle.
If delivery cannot be completed, the courier may make another attempt where available or return the parcel to origin.
Customers who believe a valid shipment was incorrectly marked undeliverable should contact us for assistance.
RTO Shipments
A parcel may be returned to origin, commonly referred to as RTO, when the logistics provider is unable to complete delivery.
After an RTO parcel is received and its status is verified, any applicable cancellation, re-shipping or refund will be handled according to the circumstances, our policies and applicable law.
Re-shipping may require confirmation of the delivery address and may depend on product availability and serviceability.
Shipping Delays
Occasionally a shipment may be delayed by factors outside the ordinary fulfilment schedule.
Severe weather may disrupt transportation.
Public or regional holidays may affect operations.
Courier network disruptions may cause delays.
Local or government restrictions may affect transit.
We will not treat an estimated delivery date as an absolute guarantee unless expressly communicated as such. This does not limit remedies available where a delay becomes unreasonable or otherwise gives rise to rights under applicable law.
Damaged or Tampered Packages
If a parcel appears visibly damaged, opened, materially tampered with or compromised at delivery, please inspect the situation carefully and contact us promptly where assistance is required.
If you accept a parcel and later discover that the product inside is damaged, incorrect or defective, please contact us in accordance with our Return Policy.
Photographs of the parcel, shipping label, packaging and affected product may help us investigate a genuine transit-related claim.
Shipment Not Received
If tracking shows a shipment as delivered but you have not received it, first check whether the parcel was received by a family member, security desk, reception, neighbour or another authorised person at the delivery location.
If the parcel remains unlocated, contact us with your order details so the matter can be reviewed with the logistics provider where appropriate.
If a shipment is confirmed lost in transit, an appropriate replacement, refund or other resolution will be considered according to product availability, applicable policies and consumer law.
Split or Partial Shipments
An order containing multiple products may sometimes be shipped in more than one parcel because of inventory location, parcel restrictions or fulfilment requirements.
Separate parcels may have different tracking numbers and may arrive on different dates.
Receiving one parcel does not necessarily mean that all products in a multi-shipment order have already been delivered.
Prepaid and Other Payment Orders
Shipping may be available for payment methods displayed at checkout for the relevant order and location.
A prepaid order normally enters fulfilment after successful payment confirmation.
If another payment method, including Cash on Delivery, is made available for a particular order, its availability may depend on PIN code, order value, logistics support or other operational criteria.
Availability of a payment method on one order does not guarantee that the same method will be available for every future order.
Cancellation Before Dispatch
A customer may request cancellation in accordance with our Refund and Cancellation Policy.
Once an order has entered advanced fulfilment or dispatch, cancellation may no longer be technically possible.
Submission of a cancellation request does not itself guarantee cancellation until its status is confirmed.
Refund & Cancellation Policy ↗Helping Us Deliver Successfully
Review the shipping address before placing the order.
Provide a correct and reachable mobile number.
Monitor relevant tracking updates where available.
Respond reasonably to legitimate courier delivery calls.
Contact us promptly if tracking information shows an obvious issue.
Consumer Rights
This Shipping Policy is intended to operate consistently with applicable provisions of the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
Nothing in this Policy is intended to remove or reduce a mandatory consumer remedy in relation to deficient service, defective goods, incorrect goods, misleading representations or another matter protected by applicable law.
Relevant shipping information should be accessible.
Applicable delivery charges should be disclosed.
Customers can contact us regarding delivery concerns.
Mandatory consumer remedies remain available.
If a provision of this Shipping Policy conflicts with a mandatory right under applicable Indian law, the applicable statutory requirement will prevail to the extent of the conflict.
Shipping Complaints
For unresolved delivery or shipping concerns, customers may contact our designated grievance contact using the information below.
Shipping Support Contact
Contact TriShana using the details below if you need assistance regarding dispatch, tracking or delivery.
From checkout to your doorstep.
Your order enters our system for verification.
Eligible products are prepared for fulfilment.
Shipment is handed to the applicable courier.
Courier completes delivery at the destination.
Need help with your shipment?
Keep your order details available and contact our support team for assistance with an eligible shipping or delivery query.
Contact Support ↗